{"version":"1.0","provider_name":"Brandon Hall Group","provider_url":"https:\/\/brandonhall.com","title":"Why Contact Centers Keep Coming Back: Inside Aspect's Workforce Management Focus - Brandon Hall Group","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"VqSfp29TIf\"><a href=\"https:\/\/brandonhall.com\/why-contact-centers-keep-coming-back-inside-aspects-workforce-management-focus\/\">Why Contact Centers Keep Coming Back:<\/br>  Inside Aspect&#8217;s Workforce Management Focus<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/brandonhall.com\/why-contact-centers-keep-coming-back-inside-aspects-workforce-management-focus\/embed\/#?secret=VqSfp29TIf\" width=\"600\" height=\"338\" title=\"&#8220;Why Contact Centers Keep Coming Back:&lt;\/br&gt;  Inside Aspect&#8217;s Workforce Management Focus&#8221; &#8212; Brandon Hall Group\" data-secret=\"VqSfp29TIf\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/brandonhall.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/brandonhall.com\/wp-content\/uploads\/2025\/11\/Aspect-Blog-Image.png","thumbnail_width":856,"thumbnail_height":570,"description":"I recently met with Lon Koontz, Tina Ghanem, and Alain Mowad from Aspect Software to understand why their customers \u2014 including several \"boomerang\" clients who left for integrated CCaaS platforms \u2014 keep returning. What emerged was a story about outcomes that competitors struggle to match."}