{"id":38117,"date":"2025-05-07T18:50:17","date_gmt":"2025-05-07T22:50:17","guid":{"rendered":"https:\/\/brandonhall.com\/?p=38117"},"modified":"2025-05-08T07:26:05","modified_gmt":"2025-05-08T11:26:05","slug":"service-now-and-ukg-partner-to-deliver-agentic-ai-for-employee-productivity","status":"publish","type":"post","link":"https:\/\/brandonhall.com\/service-now-and-ukg-partner-to-deliver-agentic-ai-for-employee-productivity\/","title":{"rendered":"ServiceNow and UKG Partner to Deliver<\/br> Agentic AI for Employee Productivity"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-38120 size-large\" src=\"https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1-1024x576.png?strip=all\" alt=\"\" width=\"1024\" height=\"576\" srcset=\"https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1-1024x576.png?strip=all 1024w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1-300x169.png?strip=all 300w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1-768x432.png?strip=all 768w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1-1536x864.png?strip=all 1536w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1-2048x1152.png?strip=all 2048w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1.png?strip=all&amp;w=1600 1600w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1.png?strip=all&amp;w=3200 3200w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1.png?strip=all&amp;w=4800 4800w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1.png?strip=all&amp;w=6400 6400w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1.png?strip=all 8000w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2025\/05\/Newslflash-ServiceNow-x-UKG-1.png?strip=all&amp;w=450 450w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><strong>May 6, 2025<\/strong><\/p>\n<h3><strong>Breaking Development:<\/strong><\/h3>\n<ul>\n<li><a href=\"https:\/\/www.servicenow.com\/\" target=\"_blank\" rel=\"noopener\">ServiceNow<\/a> and <a href=\"https:\/\/www.ukg.com\/\" target=\"_blank\" rel=\"noopener\">UKG<\/a> announced a strategic collaboration to integrate UKG&#8217;s AI solutions, powered by UKG People Fabric, with ServiceNow&#8217;s new AI Agent Fabric. The announcement came at ServiceNow\u2019s customer conference, <a href=\"https:\/\/www.servicenow.com\/events\/knowledge.html?campid=203244&amp;cid=p:knowledge:aware:b:prsp:exa:goog_en_knowledge-2025:ams:all&amp;s_kwcid=AL!11692!3!749548093120!e!!g!!servicenow%20knowledge&amp;ds_c=GOOG_AMS_All_EN_AWARENESS_NOBU_PRSP_Brand_EXA_Knowledge2025&amp;cmcid=71700000119859077&amp;ds_ag=Brand+Knowledge_EXA&amp;cmpid=58700008776982795&amp;ds_kids=p80775872682&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=21739869589&amp;gbraid=0AAAAADmh6pXV91eHSf8Ck4AFU2wu7EQDY&amp;gclid=Cj0KCQjw_dbABhC5ARIsAAh2Z-RazBq1vfcp42IL6RxqeqJlWApi8dlF8uRSXny5C-HH17EFSe9htBoaAnpkEALw_wcB\" target=\"_blank\" rel=\"noopener\">Knowledge 2025<\/a>, in Las Vegas.<\/li>\n<li>The partnership aims to modernize digital employee experiences by streamlining operational and administrative tasks across payroll, workforce management, and HR solutions.<\/li>\n<li>The integration will enable AI agents from both platforms to work together to handle both common and complex multi-step employee tasks across industries. For example, ServiceNow and UKG AI agents will be able to recommend sourcing and procurement forecasts based on patterns and historical data, as well as future scenarios such as delivery disruptions from manufacturing slowdowns.<\/li>\n<\/ul>\n<p><em>\u201cBy integrating UKG and ServiceNow\u2019s AI agents into a single, seamless platform, we\u2019re making it possible for our customers to focus on what matters most &#8211; purpose, progress, and impact. When we make work more productive and more efficient for all employees, we help unlock their full potential so that businesses can thrive, from the front office to the frontline.\u201d<\/em> \u2014 Jennifer Morgan, CEO, UKG<\/p>\n<p>&nbsp;<\/p>\n<h3>\u00a0<strong>Brandon Hall Group\u2122 Analysis:<\/strong><\/h3>\n<ul>\n<li>This announcement aligns with Brandon Hall Group\u2122 research showing organizations increasingly seek solutions that can provide tangible productivity improvements while addressing the growing complexity of workforce management in hybrid and distributed work environments. The latest data shows that 71% of organizations prioritize productivity improvement using AI this year, more than any other desired AI outcome.<\/li>\n<li>The ServiceNow-UKG partnership represents an advancement in enterprise AI adoption, creating interconnected AI agents that can work together to solve complex business challenges in the flow of work, limiting context switching.<\/li>\n<li>The move addresses critical workforce pain points including employee life events, payroll complexities, and industry-specific operational needs through an integrated approach.<\/li>\n<li>By focusing on &#8220;moments that matter&#8221; in the employee journey, such as onboarding, leaves of absence, and internal job changes, the companies are targeting high-impact areas where traditional processes create friction and reduce productivity.<\/li>\n<li>The integration of UKG People Fabric with ServiceNow&#8217;s AI Agent Fabric is part of a trend toward AI platforms that can communicate with each other, with the intent of reducing the implementation and integration challenges that have historically limited HR technology effectiveness.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.ukg.com\/about-us\/newsroom\/servicenow-and-ukg-supercharge-employee-productivity-and-efficiency-with-agentic-ai\" target=\"_blank\" rel=\"noopener\">Read the full announcement here.<\/a><\/p>\n<p><strong>#BrandonHallGroup #HRNewsflash #AgenticAI #WorkforceManagement #AIinHR #EmployeeExperience<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow and UKG announced a strategic collaboration to integrate UKG&#8217;s AI solutions, powered by UKG People Fabric,with ServiceNow&#8217;s new AI Agent Fabric. The announcement came at ServiceNow\u2019s customer conference, Knowledge 2025, in Las Vegas.<\/p>\n","protected":false},"author":1,"featured_media":38119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[45],"tags":[5687,1165],"class_list":["post-38117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-talent","tag-servicenow","tag-ukg"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServiceNow and UKG Partner to Deliver Agentic AI for Employee Productivity - Brandon Hall Group<\/title>\n<meta name=\"description\" content=\"ServiceNow and UKG announced a strategic collaboration to integrate UKG&#039;s AI solutions, powered by UKG People Fabric,with ServiceNow&#039;s new AI Agent Fabric. The announcement came at ServiceNow\u2019s customer conference, Knowledge 2025, in Las Vegas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brandonhall.com\/service-now-and-ukg-partner-to-deliver-agentic-ai-for-employee-productivity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow and UKG Partner to Deliver Agentic AI for Employee Productivity - Brandon Hall Group\" \/>\n<meta property=\"og:description\" content=\"ServiceNow and UKG announced a strategic collaboration to integrate UKG&#039;s AI solutions, powered by UKG People Fabric,with ServiceNow&#039;s new AI Agent Fabric. 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