{"id":34514,"date":"2023-10-01T14:11:38","date_gmt":"2023-10-01T14:11:38","guid":{"rendered":"https:\/\/brandonhall.com\/?p=34514"},"modified":"2023-10-01T14:16:41","modified_gmt":"2023-10-01T14:16:41","slug":"ukg-announces-generative-ai-enhancementsfor-hcm-suites","status":"publish","type":"post","link":"https:\/\/brandonhall.com\/ukg-announces-generative-ai-enhancementsfor-hcm-suites\/","title":{"rendered":"UKG Announces Generative AI Enhancements<\/ br>for HCM Suites"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-large wp-image-34515\" src=\"https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM-1024x644.png?strip=all\" alt=\"\" width=\"1024\" height=\"644\" srcset=\"https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM-1024x644.png?strip=all 1024w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM-300x189.png?strip=all 300w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM-768x483.png?strip=all 768w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM.png?strip=all 1353w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM.png?strip=all&amp;w=541 541w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM.png?strip=all&amp;w=1082 1082w, https:\/\/ex6jpoo4khr.exactdn.com\/wp-content\/uploads\/2023\/10\/Screenshot-2023-10-01-at-10.08.15\u202fAM.png?strip=all&amp;w=450 450w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p><a href=\"https:\/\/www.ukg.com\/\" target=\"_blank\" rel=\"noopener\">UKG<\/a>, a leading provider of HR, payroll and workforce management solutions, made a strong move this week with the introduction of <a href=\"https:\/\/www.ukg.com\/about-us\/newsroom\/ukg-propels-great-workplaces-forward-generative-ai\" target=\"_blank\" rel=\"noopener\">generative AI-powered conversational experiences<\/a> for its <a href=\"https:\/\/www.ukg.com\/solutions\/ukgpro\" target=\"_blank\" rel=\"noopener\">UKG Pro<\/a> and <a href=\"https:\/\/www.ukg.com\/solutions\/ukg-ready-suite\" target=\"_blank\" rel=\"noopener\">UKG Ready<\/a> HCM suites.<\/p>\n<p>\u201cWe\u2019re reshaping how people will access information, analyze insights and complete important processes at work,\u201d said Hugo Sarrazin, chief product and technology officer at UKG.<\/p>\n<p>Generative AI has the potential to transform work, but new <a href=\"https:\/\/brandonhall.com\/\">Brandon Hall Group\u2122<\/a> research shows that many employers are taking a cautious approach. Only 38% of HR organizations are actively involved in shaping the GenAI strategy for their organizations and only 33% say GenAI has a potentially positive impact.<\/p>\n<p>That gives HR suite providers like UKG an opportunity to show these companies \u2014 their customers \u2014 the value of GenAI and how it can be implemented responsibly and ethically in the service of people. This can build deeper provider-customer connections.<\/p>\n<p>Here are just a few examples of how GenAI can be leveraged for HR:<\/p>\n<ul>\n<li>Rather than navigating complex menus and forms, employees can have conversations with a virtual assistant to complete tasks like requesting time off, enrolling in benefits or updating personal information.<\/li>\n<li>Unlike traditional chatbots, GenAI can understand and interpret context and nuance, and has the potential to provide personalized responses based on a person\u2019s role and situation.<\/li>\n<li>An AI assistant can ask clarifying questions and guide the user through processes in a more intuitive way. An employee could simply say, \u201cI need to take next Monday off\u201d and the AI could confirm the date, check available vacation time and submit the request seamlessly, without the user needing to locate the right forms or remember policy details.<\/li>\n<li>For new employee onboarding, an AI assistant could proactively reach out and have friendly dialogues to collect paperwork, introduce company resources and training programs and answer common questions in a personalized way. This takes a task that employees often find tedious and overwhelming and makes it more approachable and helpful.<\/li>\n<\/ul>\n<p>UKG will showcase its generative AI enhancements at its annual conference, <a href=\"https:\/\/aspire.ukg.com\/event\/3242d5c1-8849-48fa-a064-a2883f6b4dc9\/websitePage:0ce97932-0dd6-4899-b0bc-34ffa2788c45\" target=\"_blank\" rel=\"noopener\">UKG Aspire 2023<\/a>, Nov. 6-9 in Las Vegas.<\/p>\n<p>This is just the latest move in UKG\u2019s ongoing effort to build a culture around GenAI, which has been used in some form since 2015. For example, UKG has now hosted three hackathons, each involving more than 1,000 employees, experimenting with all types of innovation around AI with a thematic focus on \u201cbuilding great workplace experiences.\u201d UKG then took specific use cases and tried them out on customers.<\/p>\n<p>UKG understands that the natural language processing and conversational capabilities of AI can humanize and personalize HR technology. We look forward to hearing and seeing the details of their plans at UKG Aspire 2023.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UKG will showcase its generative AI enhancements at its annual conference, UKG Aspire 2023, Nov. 6-9 in Las Vegas.<\/p>\n","protected":false},"author":43,"featured_media":34515,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1909,1921,3210],"tags":[3198,1165,3287],"class_list":["post-34514","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hcm-today","category-news","category-workforce-management-hr","tag-generative-ai","tag-ukg","tag-ukg-aspire-2023"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UKG Announces Generative AI Enhancementsfor HCM Suites - 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Werder Senior Vice President and Principal Analyst, Brandon Hall Group Claude Werder runs Brandon Hall Group's Talent Management, Leadership Development and Diversity, Equity and Inclusion (DE&amp;I) practices. His specific areas of focus include how organizations must transform culturally and strategically to meet the needs of the emerging workforce and workplace. Claude develops insights and solutions on employee experience, leadership, coaching, talent development, assessments, culture, DE&amp;I, and other topics to help members and clients make talent development a competitive business advantage now and in the evolving future of work. Before joining Brandon Hall Group in 2012, Claude was an HR consultant and also spent more than 25 years as an executive and people leader for media and news organizations. This included a decade as the producer of the HR Technology Conference and Expo. He helped transform it from a small event to the world's largest HR technology conference. Claude is a judge for the global Brandon Hall Group HCM Excellence Awards and Excellence in Technology Awards, contributes to the company\u2019s HCM certification programs, and produces the firm\u2019s annual HCM Excellence Conference. He is also a certified executive and leadership coach. 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Werder Senior Vice President and Principal Analyst, Brandon Hall Group Claude Werder runs Brandon Hall Group's Talent Management, Leadership Development and Diversity, Equity and Inclusion (DE&amp;I) practices. His specific areas of focus include how organizations must transform culturally and strategically to meet the needs of the emerging workforce and workplace. Claude develops insights and solutions on employee experience, leadership, coaching, talent development, assessments, culture, DE&amp;I, and other topics to help members and clients make talent development a competitive business advantage now and in the evolving future of work. Before joining Brandon Hall Group in 2012, Claude was an HR consultant and also spent more than 25 years as an executive and people leader for media and news organizations. This included a decade as the producer of the HR Technology Conference and Expo. He helped transform it from a small event to the world's largest HR technology conference. 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