Managing hundreds of instructors, classrooms, and training sessions creates massive operational challenges. Just ask the head of enterprise facilitation at a large multinational financial services company, who had to wrangle 633 separate spreadsheets to coordinate 500 instructors across the globe before finding a better way.

The stakes have never been higher. As organizations pour resources into upskilling and reskilling initiatives, the pressure to deliver efficient instructor-led training intensifies. Every underutilized instructor costs money. Every scheduling mistake impacts the bottom line. Traditional approaches buckle under the weight of scale — spreadsheets multiply, systems fragment, and quality suffers.

Training leaders at major enterprises face mounting challenges:

• Manual scheduling creates bottlenecks that waste expensive teaching resources.
• Disconnected systems lead to scheduling conflicts and underutilized instructors.
• Tracking instructor qualifications and availability becomes a logistical nightmare.
• Communication breakdowns cause delays that ripple through the organization.

But some organizations have cracked the code. Brandon Hall Group recently brought together pioneers who’ve mastered the art of scaling instructor-led training.

• Edward Bell, Director of Learning Technologies at Dell Technologies, who manages 11,000 training sessions annually across global locations and languages.
• Varsha Gumastha, Director of Talent & Learning Technology at United Airlines, who orchestrates scheduling and management of complex resources for high-volume ILT training operations.
• And the head of enterprise facilitation who coordinates 50,000 sessions and 500 trainers.

These leaders have transformed their training operations from manual chaos to streamlined success. They’ve boosted instructor utilization rates, slashed administrative overhead, and scaled their programs while improving quality. Most importantly, they’ve achieved measurable ROI that justifies their investment in better systems and processes.

Learn Their Proven Solutions

In our roundtable session, these leaders shared practical insights you can apply immediately:

• How to identify and eliminate the operational bottlenecks holding back your programs
• Step-by-step approaches to scale training operations while controlling costs
• Specific techniques to boost instructor utilization rates and optimize your teaching resources
• Real ROI numbers showing where they found the biggest gains
• Practical methods to integrate systems and streamline workflows

The post Breaking Through the Training Scale Barrier:</br> How Major Enterprises Maximize</br> Their Instructor-Led Programs appeared first on Brandon Hall Group.

Generative AI (GenAI) is a disruptive force. Whether you embrace its potential or fear its impact, there is no question that GenAI will change how humans work.

Brandon Hall Group research shows that most companies believe GenAI will have a big impact on Human Capital Management (HCM), especially Learning and Development. Organizations are 57% more likely to say they will use GenAI in Learning than in any other function.

Therefore, L&D should be at the forefront of developing GenAI strategy, right? Well, so far, not so much. Only one-third of our research respondents said L&D or HR as a whole is actively involved in shaping GenAI strategy.

That’s why NovoEd and Brandon Hall Group are teaming up for a virtual roundtable discussion on Jan. 24 to discuss how to mobilize Learning teams to take the lead in GenAI. Joining moderator Claude Werder, Senior VP and Principal Analyst at Brandon Hall Group, as panelists are:

• Meredith DeMalia, Vice President, Learning and Development for US and Canada Consumer Operations, Marriott International
• Todd Moran, Chief Learning Strategist at NovoEd
• Chantelle Nash, Director of Digital HR Experience at Baker Hughes
• Jacob Nikolau, Head of Product Marketing at NovoEd
• Maryann Thomas, Learning Ecosystem Leader of 3M

The discussion will focus on:

• The growing need for L&D to work and lead cross-functionally.
• What L&D professionals can do to be more effective cross-functional leaders.
• How GenAI can be harnessed to increase the reach and impact of corporate Learning teams.

We also want to hear from you. We want to understand how L&D organizations around the globe are approaching GenAI. We will get your input through polls throughout the discussion and capture your questions, experiences and opinions throughout the session.

The disruption caused by the rapid evolution of Generative AI presents both a challenge and an opportunity to L&D teams.

• The challenge: L&D is often downstream of change management strategy, limiting its ability to make an impact.
• The opportunity: This technological change is increasing the need for upskilling and reskilling.

L&D will need to adjust to the new dynamics. For example, the role of instructional designers and other Learning professionals is likely to be transformed by GenAI, our research shows. To remain relevant, instructional designers must possess a heightened level of expertise. They must build effective learning by leveraging generative AI to optimize design and development and enhance the overall learning experience.

Learning organizations took a wait-and-see attitude when GenAI started grabbing global attention. In a Brandon Hall Group survey in the first quarter of 2023, 23% of respondents said GenAI would positively impact learning. By the fourth quarter, that percentage had risen to 73%.

The question now is how L&D can best position itself for success. Our panel will weigh in and we want your ideas, too. Join us for what promises to be a compelling discussion! You can register here.

The post How Can Learning Teams</ br> Take the Lead in GenAI? appeared first on Brandon Hall Group.

Generative AI is rapidly leading us into the digital transformation of Learning and Development.

Learning and Development professionals now have infinite scalability for content development while keeping the content highly personalized for a multitude of learning audiences. What used to be a time intensive and expensive process for even the largest L&D team, content development can now be reduced to a matter of minutes and be generated by anyone.

But with all technological breakthroughs, there are uncertainties. With this level of firepower, how do we govern content development? Most generative AI content creation platforms have a wide-open throttle with no filters or checks and balances. How do we ensure that we are creating content that is appropriate for our learning audiences and will generate the outcomes we are expecting?

According to recent research by Brandon Hall Group, 79% of organizations feel, in the digital age, the use of this type of technology is unavoidable. However, 70% reported that they do not have the right skillset and will need to develop the skillset to ensure ChatGPT-generated content is accurate, reliable, legally sound and can be differentiated from human-generated content. How do we make sure this once-in-a-lifetime technology is a friendly addition to our Learning organization?

We need to look carefully at our technology choices to determine if they provide a balance between unlimited content development capabilities and a framework or structure to mold the content into a usable and approved format. The ideal technology will not only help content developers create content but also properly guide them in its creation. We need technology to be our partner in the content creation process.

Many technology providers have jumped on the generative AI bandwagon, touting their newly developed capabilities to clients and prospects. Many promises are being made by providers regarding what their version of generative AI will deliver. It seems like everywhere Learning and Development teams turn they are being bombarded with generative AI. How do these teams make the right decision? What criteria should be used to evaluate a provider’s claims?

The generative AI market in learning technology is quickly becoming crowded and noisy.

On October 17, I’m sitting down with a group of experts in a roundtable format and tackling my questions as well as yours. I will be joined by Graham Glass, CEO and Founder of CYPHER Learning; Dennis DiNoia, M.A. Ed, founder of Mr. D Math; and Matt Downing, MedPower CMO and CIO.

My questions for the experts will be:

• What is generative AI?
• How is generative AI applied to learning?
• How can the right generative AI-powered technology transform learning?
• What are the critical steps to incorporating generative AI-powered technology into learning?

When you register for the roundtable, let me know what questions you have. I will also be taking your questions during the live session. I am sure you have many questions. We will also be sharing data collected from our registrants regarding their perception of generative AI, which should make for some interesting dialogue with our experts.

Generative AI is a friend to the learning and development team not a foe. Please join us and find out why.

– Michael Rochelle, Chief Strategy Officer and Principal HCM Analyst, Brandon Hall Group

The post Webinar to Show Generative AI As a Friend</ br>— Not Foe — to L&D Teams appeared first on Brandon Hall Group.